Tell me where your customers went.

Direct

WhatsApp is fastest.

What happens next

Four steps, in writing.

1. A reply

   Within two working days, including an honest note if the brief is outside what one person should take on.

2. A short call

   Thirty minutes on the actual numbers: traffic, spend, and what a customer is worth to you.

3. An audit

   Paid, ending in a written plan. Not a retainer that starts before anyone has looked.

4. A decision

   Scope, sequence and price in writing. If the plan says the work is not worth doing, that is a valid answer.